سياسة الاستبدال والإسترجاع

Alona House Replacement and Return Policy We at Alona House strive to provide a shopping experience that meets your expectations. To ensure transparency and trust, we clarify below our approved replacement and return policy: First: Replacement Policy Replacement period: The customer has the right to request a product replacement within two days from the date of receipt of the order. Replacement conditions: • The product must be in its original condition, unused, and undamaged. • All original accessories and packaging must be returned. Reasons for acceptance of replacement: • Presence of a manufacturing defect or design flaw. Shipping costs: • The customer bears the cost of shipping the product to the store. • The store bears the cost of shipping the replacement product to the customer. Non-replaceable products: • Custom-made products. • Products purchased during offers or discounts. • Products that have been damaged due to misuse. • Products explicitly marked as “non-replaceable or non-returnable” in advance. Second: Return Policy • Returns are not available on all products due to the nature of the jewelry displayed, the special care required, and other products like skincare. Policy modification: Alona House management reserves the right to modify this policy at any time without prior notice. Any modifications take effect immediately upon posting on the official platform of the store.